Terms & Conditions

Tourmoto Limited 06802705
Registered in England and Wales


Condition of Sale
When making a provisional booking using the online booking form, you, the customer, will be prompted to accept these terms and conditions. It is your responsibility to read and understand the terms as listed. By proceeding with the order, you have made a binding contract with Tourmoto Limited.

Confirmation
The booking will then be confirmed by email or in writing, if requested. The product is then held for 7 days, pending the deposit or full payment. Failure to receive punctual payment at any time will result in cancellation. It is the customer's responsibility to check the information in the confirmation and to notify Tourmoto Limited of any errors or changes within 3 days of receipt. Tourmoto Limited is not liable for errors caused after this 3-day period.

 

Payment

Deposit
Upon booking confirmation, a deposit is required when more than 8 weeks stands before the event commencement. If there are 8 weeks or less, full balance payment is required. Deposit on packages amounts to £99 per booking. Ticket payments must be paid in full. Deposits are non-refundable. Upon deposit payment, you have entered into a binding contract with Tourmoto Limited for the products stated in your confirmation.

Full balance payment
Full payment of the balance is required 8 weeks before the event commences.

Payment methods
Customers may pay by cheque to Tourmoto Limited, or transfer to the account stated at time of booking. Tourmoto Limited also holds a Paypal account for online bookings.

Prices
Prices quoted on www.tourmoto.co.uk, or in any Tourmoto Limited literature, are correct at the time of publication. Tourmoto Limited reserves the right to implement price increases up to 8 weeks before the event commencement, if cost factors are incurred. Factors include, but are not limited to, changes in the cost of currency, hotels, transfers, fuel, meals, hospitality and insurance.

Included in the price
Details are listed on each booking page and will be confirmed at the time of booking.

Not included in the price
The details of items not included in each package are provided on the booking page specific to the race. Airport and track transfers are at scheduled times only. At all other times, you, the customer, must arrange personal transfers. Any other costs, including but not limited to, hotel extras, meals, drinks, transportation other than transfers provided, phone calls, activities and excursions, pay-per-view films, car hire, newspapers, tolls and fuel, must be paid for by the customer. Hotels bills for extra items must be settled before departure.

Receipt of tickets
Your Tourmoto host will either deliver your tickets to you at your hotel, or send them to your UK address by secure postal services. You will be informed upon booking the procedure. Tourmoto Limited is not responsible for ticket loss. Please contact us immediately in the event of this occurrence.

 

Insurance

You, the customer, are responsible for acquiring insurance to cover health, accident, luggage and cancellation. Tourmoto Limited assumes no responsibility for loss or damage of any personal effects, at any time during the holiday duration.

 

Cancellation

By the customer
Ticket only bookings are non-refundable. Hotel bookings can be amended up to 2 weeks before the event for a small administration charge. Hotel bookings can be cancelled at any time, but deposits are non-refundable. Transfer bookings can be amended up to 2 weeks before the event for a small administration charge. Transfer booking can be cancelled at any time, but deposits are non-refundable. Tourmoto packages can be amended up to 4 weeks before the event for a small administration charge. Packages can be cancelled at any time, but deposits are non-refundable. The ticket portion of your package must be paid for in full. Tourmoto Limited will endeavor to resell your ticket, but cannot guarantee resale.

By Tourmoto Limited
Tourmoto Limited reserves the right, without prior notice, to cancel any booking when sufficient funds, be it deposit or full payment, are not paid in a punctual manner. Tourmoto Limited may cancel your tour, or part of your tour, without prior notice. In the unlikely event that Tourmoto Limited cancels your booking, a full refund will be given. If amendments are made by Tourmoto Limited to your booking, goods of equal value and standard must be provided. Extra costs, if applicable, shall be paid by the customer. The customer will be informed at all times.

 

Passports and visa

For all non-UK events, passengers should carry a valid passport or visa. Customers must ensure that they are in possession of the correct documentation. Tourmoto Limited accepts no responsibility for travel documentation.

 

The responsibility of Tourmoto

Tourmoto Limited is responsible for any part of the package booked through the company, where we are able to ensure that the part meets the standards described on the website.

Tourmoto Limited is not responsible for amenities being out of order, weather conditions, race cancellation, lack of package demand, your death or that of any person booking with Tourmoto Limited, personal injury, loss or illness.

It is understood that Tourmoto Limited are not responsible for customer safety, and cannot be held liable in any way for any occurrence in connection with the customer's participation in a Tourmoto event, which may result in injury, death or damage to the customer, customer's property or customer's family.

Delays
Tourmoto Limited is not responsible for any terrorist acts or act of god that will interrupt the customer's stay or booking. Tourmoto Limited is not responsible for unforeseen travel delays for arrival and departure journeys. In the case of delays, the customer is responsible for providing food, accommodation and other travel arrangements. The customer must pay any additional costs incurred.

Force Majeure
Tourmoto Limited accepts no responsibility for and shall not be liable in respect of loss, damage, charges or cancellation caused by Force Majeure (circumstances outside our control). For example, but not limited to, cancellation or delay in the start of the event, war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.

Money protection
According to the 1992 Package Travel, Package Holiday and Package Tours Regulations, tour operators must provide financial protection for customer money in case of the company's insolvency. In compliance with these regulations, Tourmoto Limited holds all customer funds in a trust account. Once payment has been made, funds cannot be withdrawn from the trust account until the event's completion.

Data protection act
The cutomer's debit/credit card may be necessary at the time of booking. These details will be destroyed once final payment is taken and the event is completed. No details of credit/debit cards will be held on file by Tourmoto Limited.

Public liability insurance
Tourmoto Limited holds public liability insurance.

 

Copyright

Text and photos displayed on www.tourmoto.co.uk are the property of Tourmoto Limited. Tourmoto Limited owns copyright to all photos and videos taken at each event and reserves the right to use the material on the website or in advertising literature.

 

Complaints procedure

To complain about a Tourmoto representative, please speak with him or her to try to resolve the complaint. Then, if you are not completely satisfied, please state your complaint in writing to Tourmoto Limited. Complaints must be made within 10 days of the package holiday's end. You will then receive a reply by Tourmoto Limited within 28 days.