Frequently Asked Questions

Packages

What does Tourmoto offer?

We offer holiday packages to MotoGP, SBK and BSB events. You can choose from either an escorted package (all inclusive) or an independent package (hotel and circuit admission).

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What doesn't Tourmoto offer?

The packages do not include insurance or any additional food and drink outside of that specified.

At an additional cost, flights, extra nights and airport transfers can be added to each package.

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Will Tourmoto attend every round across MotoGP, SBK and BSB?

No, Tourmoto will only be at the UK and European races. New packages are being added all the time, so sign up to the newsletter to receive regular updates.

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Can I attend a Tourmoto race weekend as a single traveller?

Of course! Packages can be tailored for couples, friends, groups, families and single travellers. If you don't know where to go, Tourmoto can recommend the most suitable package for your requirements.

As for single travellers, with Tourmoto hosts (nice and friendly!) around all weekend, you will always have a travelling companion.

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Are children allowed on the race breaks?

Yes, packages can easily be tailored for families and Tourmoto can recommend the best race rounds, as some destinations offer more than others. Extra costs will be quoted individually, depending on what deals are offered by the hotel and circuit.

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Can I extend my holiday?

Yes, subject to availability. Tourmoto's database offers hundreds of hotels, so just ask and we'll take care of the rest.

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Will I have a tour guide?

Yes, escorted packages will have tour guides on hand for the whole weekend to make sure you enjoy every step of your holiday. The packages are not 'strict', so if you want to do your own thing, knowing that the hosts are there if you need them, then that's fine. The hosts are there to offer support and guidance, not to make you stick to a regimented timetable!

Independent packages do not include Tourmoto hosts.

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Do I need to pay a deposit?

Yes, a £99 deposit is required when you book a package, per booking. Please note, deposits are non-refundable.

If you have requested optional extras, Tourmoto will issue a quote for your holiday. We work this way, so every customer gets personalized service and we can make sure the final options are 100% right for you. Once you agree, you will receive confirmation detailing the final payment date, 8 weeks before the event.

If you haven't requested any extras, you will simply receive confirmation with the final payment date, 8 weeks before the event.

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Can my holiday, or part of my holiday, be cancelled by Tourmoto?

Tourmoto reserves the right to cancel a holiday. On the rare occasion that this is necessary, a full refund will be given. If any part of the event needs to be cancelled, Tourmoto will replace or refund the item.

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Can I change my booking?

Tourmoto can usually change bookings easily up to 6 weeks before the event. Please contact a member of staff for more details.

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Optional extras

Does Tourmoto offer flights?

Tourmoto does not offer flights as an inclusive part of any package.

Tourmoto source flights from an experienced, reliable agent, Premier Travel. Premier Travel are protected by ABTA and have Independent Passenger Insurance. The booking will be made directly with Premier Travel to ensure your financial protection.

If you'd like to book flights yourself, check out the travel advice section for each race. It tells you which airlines fly from the UK to the most convenient destination airport.

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Is travel insurance included?

No. Travel insurance can often be bought with your flight, at your local supermarket or at an online retailer.

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Does Tourmoto provide transfers for everyone?

As part of escorted packages, transfers are provided between the hotel and track on qualifying and race day.

Friday circuit transfer and airport transfers are provided for an additional fee.

Transfers are not included in independent packages, but can be added at an additional cost.

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Money: Payment and protection

Is my money protected once I pay for my holiday?

According to the 1992 Package Travel, Package Holiday and Package Tours Regulations, customer monies must be protected by means of a trust account, bond or insurance. This means if the tour operator becomes insolvent, the customer is protected and doesn't lose their money should the holiday be cancelled.

A package is 3 or more items, sold at an inclusive price. Therefore, the escorted packages are a 'package' but the independent packages are not. Nevertheless, Tourmoto protects monies of all customers, whether escorted or independent.

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Does Tourmoto have ATOL?

ATOL is mandatory for tour operators providing packages that include flights.

Tourmoto can source flights on your behalf from Premier Travel, but the booking is made between the customer and Premier Travel. Premier Travel is protected by ABTA and has Independent Passenger Protection.

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Do I need to pay a deposit?

Yes, a £99 deposit is required when you book a package, per booking. Please note, deposits are non-refundable.

If you have requested optional extras, Tourmoto will issue a quote for your holiday. We work this way, so every customer gets personalized service and we can make sure the final options are 100% right for you. Once you agree, you will receive confirmation detailing the final payment date, 8 weeks before the event.

If you haven't requested any extras, you will simply receive confirmation with the final payment date, 8 weeks before the event.

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Can my holiday, or part of my holiday, be cancelled by Tourmoto?

Tourmoto reserves the right to cancel a holiday. On the rare occasion that this is necessary, a full refund will be given. If any part of the event needs to be cancelled, Tourmoto will replace or refund the item.

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Making a booking

Do I need to pay a deposit?

Yes, a £99 deposit is required when you book a package, per booking. Please note, deposits are non-refundable.

If you have requested optional extras, Tourmoto will issue a quote for your holiday. We work this way, so every customer gets personalized service and we can make sure the final options are 100% right for you. Once you agree, you will receive confirmation detailing the final payment date, 8 weeks before the event.

If you haven't requested any extras, you will simply receive confirmation with the final payment date, 8 weeks before the event.

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Can my holiday, or part of my holiday, be cancelled by Tourmoto?

Tourmoto reserves the right to cancel a holiday. On the rare occasion that this is necessary, a full refund will be given. If any part of the event needs to be cancelled, Tourmoto will replace or refund the item.

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Can I change my booking?

Tourmoto can usually change bookings easily up to 6 weeks before the event. Please contact a member of staff for more details.

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Can I cancel my booking?

Yes, but you will lose your deposit.

If you cancel 4-8 weeks beforethe event, you will lose 50% of your payment.

If you cancel 0-4 weeks before the event, you may lose 100% of your payment.

Cancellation details willbe given with every booking.

Please contact a member of staff for more details.

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Contacting Tourmoto

How do I make a general enquiry?

Go to the Contact us page and fill out the enquiry form. Alternatively, email us at info@tourmoto.co.uk and we'll get back to you.

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How do I make a complaint?

If you have any problems at all whilst on holiday, please speak to your host. They are there to help you at any time of the day or night. Before or after your holiday, please email info@tourmoto.co.uk. Complaints must be made within 7 days of your return.

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